Ulefone Be Touch 2 – How to fix a broken update…

I bought a Ulefone Be Touch 2 a few weeks ago and decided to do the update from the manufacturer’s website…

BIG MISTAKE…

There is a bug in this rom that crashes the display driver so it seems your phone is just sat at a black screen doing nothing (it’s not, it’s running happily in the background but can’t output to the display).

So how do we fix this?

We have to get a version of the rom with the right display driver and install it!

Ulefone said windows 7 is the only OS that the update can be done from which is incorrect, i have done this install by using adb driver installer to get the adb drivers working properly in windows 8 and windows 10 (click download now below to get it)

download_now

Once that’s done its thing download the rom which works (click download now below to get it )

From my site…
download_now

From Onedrive…

download_now

Once the zip file has downloaded (it’s a big file so might take a while to download)

Now turn your phone off and take out the battery and make sure it ISN’T plugged into your computer…

Extract the zip file and go into the folder you unpacked to and double-click SP_Facility_DL_Tool.exe

Screenshot 2015-10-04 12.09.14

Click scan then click yes in the box that pops up…

Screenshot 2015-10-04 12.10.19

Now plug you phone into the usb (without the battery in) and it will have N/A+com next to the check box…

Unplug your phone from the usb again and click the start button in the software…

Now put the battery into your phone and plug-in the usb again and if things have gone right the software will flash the new (fully working) rom to your phone (this may take about 3 minutes)

Once its done, unplug the usb again and power up your be touch 2 and it will sit at the Ulefone boot screen for a little while (this is normal) then will then boot into phone setup 😀

After booting this rom will connect to ulefone and perform an ota (over the air) update…

While that’s updating go back to your pc and download one more update…

download_now

Click download now to download the 29/08/2015 update

(this one hasn’t had a full ota push yet) and copy the .zip file onto a memory card ready to put into your phone…

Once your phone has restarted turn it off and put the memory card in and power it up again once its sat at the home screen click…

settings ->about phone ->wireless update ->

Now click the menu button ( three vertical dots in the top right corner) and click local updates…

Browse to the sd card the where you placed the file and click on it, it will start another update…

Once once that has installed and  restarted your phone that’s it!

You now have the most up-to-date stock firmware available!

25 thoughts on “Ulefone Be Touch 2 – How to fix a broken update…”

  1. Dennis says:

    Hi Michael,

    Thanks for this manual and to get the update working windows 10. I have it not tested yet, but last sunday i was busy to install windows 7 on my laptop.

    I have a problem. The phone lost power en it reset my privacy pincode. I tryed serveral things. Also this update but phone still askes for a pincode. At this moment i don’t have acces to the phone. Do you have a solution to reset the privacy pincode?

    I contacted Ulefone en the shop where i boudt the phone. But they don’t response to my e-mail anymore

    TY
    Dennis

    1. mikey says:

      hi dennis
      im not sure what pincode it is looking for, but ive made this comment public incase anyone else might be able to help, have you tried (a long shot i know)0000 or 1234 ?
      good look and all the best
      mike

  2. pritz says:

    I’ve got a problem.
    the driver installed correctly, I follow your instruction step by step but when I press scan & connect my phone there nothing happen.
    what should I do
    please help me…

    1. mikey says:

      what operating system are you using?

  3. mustafa ersoy says:

    very. very thanks. it takes 2 days make it work.

    1. mikey says:

      glad it worked for you!

  4. Badi says:

    Hi,

    My ulefone Be touch 2 has gone into brick mode after updating the latest OTA directly from the phone which failed. I don’t understand what I should do once I have downloaded the ADB driver installer?

    I am connecting my phone and opening the program but cannot detect any ANDROID device to install any drivers. What do I do next?

    Any assistance would be helpful!

    Warm regards,
    Badi

    1. mikey says:

      which operating system are you using?

      1. Badi says:

        Hi again,

        I am trying to use both a windows 10 and a windows 7 computer. Both have the same issue. They can’t detect the android device.

        Any advice would be appreciated.

        Badi

        1. mikey says:

          possibly try installing the lenovo k3 note adb drivers as it is the same chipset as our phone it will (probably) work, please let me know how you get on as i may add a link to the k3 note drivers in the guide.

  5. Badi says:

    Hi Mikey,

    I have another problem now which this steps doesnt work.

    The phone starts but directly a pop up screen appears which states that the “Touch Wizard has stopped”. From here I only have the option of OK whereupon the phone re-bots and the pop-up screen re-appears.

    I have the APK installer installed on a windows 10 laptop but the phone doesnt appear on it. And I have tried multiple other set-ups without any success. Any idea what I can do from here?

    Regards,
    Badi

  6. Joe Lennon says:

    Hi I have just recieved my Ulefone Be. It connects with my WiFi but will not access the internet browser which is BT internet UK. My other phone and tablet can access my browser, no problem.

    1. mikey says:

      just to clarify…you can access your wifi but are not pulling an internet connection?
      are you able to connect to mobile internet (3g or 4g)?
      Do any apps connect to the internet via wifi ie can you access the play store?

  7. bigboss says:

    Hi, tried to update ulefone be touch 2 from oficial site and got a white screen. Tried to download your link with no success. Can you help?

  8. mikey says:

    hi bigboss
    try the link again…a few things got broken when i moved my server recently…
    good luck with fixing the update…if the adb drivers dont work try installing the ones for the lenovo k3 note from the official lenovo site.

  9. JH says:

    Hi, I have exact same problem of you in my Be Touch ‘3’

    Right after got updated from ulefone.com‘s one (I did it today)
    and seems it is nothing appears on my phone.

    Do you have any suggestion for Touch ‘3’?
    Could I fix by myself by changing any data of update package?
    (By the way, how could you find ‘right’ screen driver?)

    can you help me?

    Thx

    1. JH says:

      BTW, I cannot download your file links

      seems your file on your server / One drive has expired;

      Can you give me another link of that?

      1. mikey says:

        try the link on my site again, some internal links got messed up during a server move but ive now fixed the link 😀

    2. mikey says:

      ive had no knowledge of the betouch 3 but id start at forum.xda-developers.com/ and see what other people are doing to fix this…also have a look on needrom.com there might be a fixed rom.
      BUT…
      ill never buy another ulefone product, the be touch 2 has terrible battery life,some things only just work and customer service is almost zero i gave my lenovo k3 note away and got this which I massively regret!
      i also had the ulefone smartwatch…utter garbage, some of the functions just clearly didnt work etc

  10. Andreas says:

    Just got the blank screen bug.Seems I can’t download your files as I get an error 404. Can you please reupload them?

    1. mikey says:

      ill be sorting the link asap sorry for the dead link

  11. pat says:

    my phone won’t display the pics in a text message. I can play a video text, but when I click on the pics, they pop up for a half a second and then disappear. this happens with text pics i receive as well as text pics i send

    1. mikey says:

      try a different sms client, there are lots on the play store

  12. nelson says:

    Just got the blank screen bug.Seems I can’t download your files as I get an error 404. Can you please reupload them?

    1. mikey says:

      i deleted the files from my server by mistake, but if you find a rom that works please drop me a message with the link and ill host it again.

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